Design and integration of your Salesforce applications
Our consultants work with you throughout your Salesforce projects, from defining your needs through to change management support:
- Analysis and prioritization of your business and operational needs
- Advice and choice of Salesforce components to deploy
- Definition of your new processes, configurations and settings
- Integration into your information system
- Change management and training to secure buy-in and application adoption
Expertise in all Salesforce components
Our teams have skills and expertise in all the components of the Salesforce platform:
- Sales Cloud: customer relationship management (CRM) and sales force automation
- Services Cloud: customer support and call center management
- Marketing Cloud: personalization of the customer relationship and journey, lead generation and nurturing
- Community Cloud: collaboration of employees, customers, partners, suppliers and retailers
- Commerce Cloud: design of B2B online sales applications
- App Cloud: development of cloud-native business applications
- Einstein Analytics: Business Intelligence, IoT and artificial intelligence
Our strengths
- End-to-end support
- Proven expertise in solutions integration
- An agile approach involving an initial scoping phase followed by iterative phases
- The firm belief that the tool does not do everything and that it is your teams who will make the change, thus needing support