Confidential customer
Confidential customer
Sector
Distribution, luxury goods and CPG
Activity
Activity
Food retail
The project at a glance
For several years now, a food retailer has called on Hardis Group’s support to modernize its IT system built around an AS/400 environment. One of the projects involved designing an app to ease the process of receiving orders, managing stock, and recording delivery non-conformities, based on data stored in the AS/400 system.
Project objectives
- Make life easier for operators receiving incoming orders
- Achieve time and productivity gains
- Make back-office operations more reliable
- Improve the traceability of goods
- Avoid the need to re-input data, through centralized stock management in the As/400-based back-office system, access to data on mobile devices (tablets), and input checking by an operator on a desktop
Work performed
- Hardis Group project teams were immersed in the client environment to better understand business priorities and realities on the ground during the incoming order receipt process
- Identify functional requirements by challenging use cases in order to exclude non-essential aspects
- Co-design the app and develop features iteratively
- Demonstrate the app at each iteration, adjusting the presented features
- Perform acceptance testing and provide go-live support
- Train the retailer’s employees
- Provide post-go-live maintenance support (on-demand services)
Benefits
- Simpler order receipt process, with expected orders (quantities and details) displayed on screen
- Missing items needed for client delivery can be identified and picked directly
- Efficient process for inputting non-conformities
- Potential future developments:
- Device-based label scanning and product recognition (OCR)
- Temperature readings of scanned products for quality control purposes